Terms and conditions

1. SHIPPING

1.1 Domestic Shipping (USA):

“In-stock items will be shipped within two business days of receiving payment.
Expedited shipping with full insurance is free for all US buyers
Watches marked as ‘Item needs to be procured’ are typically delivered within 15 days, with delivery times generally ranging from 5 to 15 days. Feel free to confirm the exact timing with us. Rest assured, the watch pictured is the one you will receive.
All purchases will be shipped via UPS or FedEx with 1- or 2-day delivery, and an adult signature will be required upon receipt.
An adult signature is required upon delivery of all packages for insurance purposes. Please note, we do not ship to P.O. boxes.
Should you need to return an item, you will be responsible for the outbound shipping fees and any insurance costs covering the full value of the watch. We cannot be held liable for lost packages during the return or exchange process if they were not insured or were insufficiently insured.
You will receive an email with tracking information once your order has shipped, so you can monitor the delivery date. Please ensure someone is available to receive the package, as additional shipping charges may apply after three unsuccessful delivery attempts.
Refunds for lost or stolen packages will only be issued once the claim is approved by our insurance provider.
If a shipment arrives damaged, make sure you examine all boxes before acceptance. The delivery agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim.

1.2 International Shipping:

“In-stock” items will be shipped within two business days following the receipt of the payment.
Shipping fees for international buyers vary by destination and will be added to the invoice accordingly.
Watches marked as ‘Item needs to be procured’ are typically delivered within 15 days, with delivery times generally ranging from 5 to 15 days. Feel free to confirm the exact timing with us. Rest assured, the watch pictured is the one you will receive.
All international purchases will be shipped via UPS or FedEx fully insured and will require an adult signature upon delivery.
An adult signature is required upon delivery of all packages for insurance purposes. Please note, we do not ship to P.O. boxes.
All watch straps made from exotic leathers (alligator, crocodile, snake, skate, etc.) will be removed before shipping internationally due to CITES regulations on endangered species. No exceptions.
The buyer is responsible for any customs fees, local taxes, and other charges associated with the purchase in the destination country.
All watches shipped to international buyers will be fully insured. We will not under-declare the value of any watches sold.
Refunds for lost or stolen packages will only be issued once the claim is approved by our insurance provider.
If a shipment arrives damaged, make sure you examine all boxes before acceptance. The delivery agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim.
If your package is rejected by customs authorities in the destination country or cannot be delivered and is returned to HANDS AND DIALS, INC. for any reason, we are not responsible for shipping, insurance, or wire transfer fees. A 25% restocking fee will apply to watches marked with the ‘item needs to be procured’ label.

2. WARRANTY AND RETURNS

2.1. Warranty

HANDS AND DIALS, INC. warrants that all watches are authentic. However, since many of the timepieces we sell are vintage and may be quite old, we do not offer extended service warranties. Additionally, HANDS AND DIALS, INC. does not service movements unless necessary or otherwise specified. The buyer should be fully aware that unique nature of vintage and rare timepieces may pose challenges in obtaining certain parts, sometimes limiting repair possibilities.
All of our timepieces are sold in AS-IS condition. Most of our timepieces are vintage and preowned, each with a rich history and decades of wear. To ensure your timepiece remains in optimal condition for years to come, proper care and maintenance are essential. We recommend regular servicing and cautious handling to preserve the integrity and value of these timeless pieces. For optimal performance and longevity, we strongly recommend a full overhaul at the buyer’s expense.
We take great care in verifying the proper functioning of each timepiece and providing detailed descriptions along with high-quality photos, ensuring that there are no surprises regarding its condition when you receive your purchase.
Feel free to contact us if you require additional photos, videos, timegrapher results, or any other information needed to fully assess the condition of the timepiece. Please note that we use a macro lens for our photos, which may make imperfections appear larger or more noticeable than they are in person.
HANDS AND DIALS, INC. stands behind the authenticity of its products and offers a full refund for any watch found to be inauthentic.

2.2. Domestic Returns

We offer a three-business-day return policy for in-stock watches, starting from the moment of delivery.
Before you are certain you wish to keep the watch, please do not wear it, disassemble it, polish it, replace a strap, or make any alterations. Watches must be returned with all original protective plastics, tapes, hang tags, and attached accessories, such as boxes, papers, and warranty cards (if applicable). All returns will be inspected, and any deviation from the original condition will result in the denial of the return.
HANDS AND DIALS, INC. will issue a refund within seven business days of receiving the returned item. Each item will be thoroughly inspected to ensure it is in the same condition as when it was shipped. Any deviation from the original condition will result in the denial of the return.
A 25% restocking fee will be charged on any watches marked with the “item needs to be procured” label.
We will accept cancellations for orders that have not yet shipped and issue a full refund, excluding any applicable fees.

2.3. International Returns

We do not accept any returns from international buyers.
We guarantee that all our watches are 100% authentic, in working condition, and not listed in stolen databases. If there are any issues with the watch you purchased, we will promptly address them on a case-by-case basis. Your satisfaction is our top priority.
We will accept cancellations for orders that have not yet shipped and issue a full refund, excluding any applicable fees.

3. CHOICE OF LAW

This Agreement is executed and delivered in the State of Massachusetts, USA and shall be governed by, construed, and enforced in accordance with the laws of the State of Massachusetts. HANDS AND DIALS, INC. reserves the right to change the terms and conditions without prior written or expressed notice.
We strictly adhere to all relevant domestic and international laws, regulations, and industry standards to ensure full compliance in every aspect of our operations. This commitment includes accurate representation of our products, secure handling of transactions and personal data, and proper shipping practices, all aimed at providing you with a seamless and trustworthy experience.

4. AGREEMENT TO THE TERMS AND CONDITIONS

By purchasing from HANDS AND DIALS, INC., you acknowledge and agree to be bound by the terms and conditions outlined above. These terms govern your use of our services, the purchase of products, and any other interactions with our company. We strongly encourage you to review these terms carefully before completing any transaction.
HANDS AND DIALS, INC. reserves the right to refuse any order placed with us for any reason. Regardless of any order confirmation or other communication from HANDS AND DIALS, INC., your order will not be considered accepted until the products are shipped. By submitting your order, you fully accept these terms and conditions.

If you do not agree with the terms and conditions above, please do not place your order.